Safe Hotel
Claudia
Claudia
Head of reception
For 20 years Claudia has been the smiling face welcoming most of the customers at the front desk. But she is also the indefatigable mother of Emma and Adele, who keep her busy when she is out of the office.
Ilaria
Ilaria
Front desk
She was born in Pistoia but in 2017 she decided to come and live in Lucca just for love and she found a new home at Hotel Ilaria. As she is an expatriate, she is an excellent polyglot.
Alessandro
Alessandro
Front desk and administration
At the reception he shows off the warm and sunny character inherited in his Sicily, but when he deals with administration he turns in a maniac of perfectionism.
Paola
Paola
Back office
Paola is a champ at numers: in fact, she deals with revenue management, prices and availability. She is extremely fond of racing, but now most of the time she runs after her daughter Camilla.
Cristiano
Cristiano
Sales and marketing manager
Once football was his entire life (he even played in Italian Serie C) but the love for hospitality drove him to hang up his soccer shoes to devote all his days to the hotel, where he takes care of sales and contracts.
Mauro
Mauro
Director and Hotel Administrator
Mauro is the historical director of the Hotel Ilaria: he comes from Trentino, the land of Dolomiti, and perhaps this is why he is the rock to lean on to solve the most difficult problems. He loves to run for kilometers with his racing bike but, just like Paola, now he mostly runs after James, his little nephew.
